Service & Support

Yes, we offer extended warranty plans that can be purchased within 30 days of your original purchase. Our extended warranty provides additional coverage for up to 3 years beyond the standard 2-year warranty, including priority service and coverage for additional components.

All Longmai ovens feature a self-cleaning function. Simply activate it from the control panel or mobile app, and the oven will heat up to burn off any food residue. For regular maintenance, we recommend wiping the interior with a damp cloth after each use and using the self-cleaning function every 1-2 months depending on usage frequency.

To claim warranty service, please contact our customer support team via phone, email, or live chat. You will need to provide your product serial number and proof of purchase. Our team will guide you through the process and arrange for repair or replacement as per warranty terms.

For optimal performance, we recommend having your oven professionally serviced every 12 months. Regular maintenance helps prevent potential issues, extends the lifespan of your appliance, and ensures it continues to operate at peak efficiency.

Genuine replacement parts for Longmai ovens are available through our authorized service centers and our official website. We recommend using only genuine parts to ensure compatibility and maintain the performance and safety of your appliance.